Shipping & Returns
Shipping Policy
1. Shipping
United States Deliveries: it is our intention that all items ordered within United States will arrive within 7 business days unless notified otherwise. We aim to process and dispatch orders within 48 business hours, however in some cases dispatch may occur 2-4 days from order, pending when the beans you ordered were roasted. Carolina Roastery endeavors to bring you the freshest possible product every time.
2. Shipping Cost
The price of shipping is determined by the weight of items purchased and delivery address. Standard shipping fee is $5, plus extra $1 for every pound order - for domestic purchases only.
Return & Exchange Policy
1. Returns, Refunds & Exchanges
The following Returns, Refunds and Exchange policy applies only to orders delivered within United States. Should there be any dissatisfaction with any product purchased via the Carolina’s website, please contact sales@carolinaroasters.com and we will be happy to organize an exchange or refund for you.
2. Refund & Exchange Conditions
All products must be returned in a saleable condition as soon as possible following purchase. Carolina Roastery does not allow any returns on coffee purchased unless there is a quality issue with the coffee. Appropriate packaging must be used to ensure that no in-transit damage occurs. All returns will be inspected for authenticity prior to processing for refund or exchange. The purchaser may be contacted to clarify any issues relating to the returned product or to improve our quality processes.